Clarity: Each section (Pricing, Delivery, Returns, etc.) is concise and well-segmented.
Legal compliance: Includes key rights under the Consumer Rights Act 2015.
Consistency: The tone and terminology are consistent across sections.
Coverage: Includes all essential elements — VAT, cancellation, customs, liability, etc.
Suggested Edits & Refinements:
Contact Clarity Current: “Notify our Customer Services Team via methods listed in the ‘Returns Policy’…” Suggest repeating the email and address here for quick access.
Returns Address Consistency
In Order Cancellation Policy, returns go to: 19 London Industrial Park , Eastbury Road , Beckton, London, E6 6LP
In Contact for Complaints, same address is used. Good consistency — make sure it’s operationally accurate.
Minor Typos/Grammar:
“Ordered received after 4pm GMT…” → should be “Orders received”
“We don’t reimburse express or timed delivery fees.” → add a period at the end of all similar lines for consistency.
Optional Additions:
Force Majeure Clause: Although “Delay or Non-Performance” covers this, you may consider a dedicated clause for robustness.
Email Hyperlinking: Make emails and URLs clickable if used on a digital page.
