We comply with all legal obligations to supply products as described on our website. If your item is faulty, damaged, or incorrect, please notify us within 14 days of delivery.
How to Report an Issue:
- Submit a request via the contact form
- Or email us at info@kunmingbingxu.com
Please include the following details:
- A brief description of the issue
- Your preference for a replacement or refund
- Photo or video evidence clearly showing the fault
If Your Item is Confirmed as Faulty or Misdescribed:
- We will issue a pre-paid return label
- A replacement or refund will be processed once we receive the returned item
Extended Returns (December Only):
From 1st–31st December, we offer an extended returns period to support gift purchases during the holiday season.
You will receive automatic updates throughout the returns process.